service videos

4 Things You Didn't Know: Video in the Service Department

4 Things You Didn't Know: Video in the Service Department

Is your service department usually last to adopt new processes or technologies?

You're not alone! Many of our customers have expressed the need to introduce video into maintenance, and a lot of the time, they're surprised as to how easy and FREE it is to implement! 

In this video, I break down 4 Things You Didn't Know About Video in the Service Department. If you want to increase trust and efficiency with your customers, send me an email and we'll get you set up today! 

Video of the Month - The Power of Service Department Videos


Congratulations to Joshua Taylor, Assistant Service Manager of Cavender Toyota of San Antonio, Texas! The powerful service department video he created using Walkaround Videos, has been selected as our Video of the Month! As Joshua’s video proves, using Authntk Walkaround Videos is a great way to connect 1:1 with the customer by sending unique, personalized video messages that stand out. In less than 90 seconds, Joshua vividly demonstrates to the customer why the service department is recommending suspension repairs for the customer’s truck.

Check it out!

How useful are service department videos for auto dealers? Here’s what Joshua had to say about his experience using Walkaround Videos:

“I will say this: A picture is worth a thousand words and seeing is believing. Sharing these videos with a customer or insurance company/extended warranty takes the trust factor out of the equation. They no longer have to take my word for it. Now they can virtually walk under the car with me from the A/C and comfort of their own home, share it with their spouse, send it to dad for his opinion, whatever they need. I have found that I sell about 90% of the time when using a video. It may not be everything recommended at once but it will come and the customer feels I care. Personally, I wish I had Authntk years ago, and I’d recommended it to service managers at my previous dealerships. It works.” ~ Joshua Taylor

As Joshua’s video shows, service department videos are an effective tool for explaining recommended repairs in a way that assures that customers will understand what they are saying “yes” to. This builds on a trusting relationship that can be expected to bear fruit for years to come.

Joshua shot this video with his iPhone, and then easily and immediately uploaded it to Authntk and sent it out to the customer. That’s the power and ease of Walkaround Videos at work!

What will YOU do to amaze customers and prospects? Take Walkaround Videos for a test drive right here.

Top 5 Ways to Use Video in Your Dealership

Here at Authntk Walkaround Videos, we see all sorts of creative and engaging videos from each dealership every day. You may already be doing some of these, and there may be some you haven't thought of yet. All of them are too good NOT to try, so check 'em out! Here are the Top Five Ways dealerships are using Walkaround Videos from Authntk to grow their business:

#1 SALES: "Hey Bill, here's the vehicle you inquired about. As you can see..."

Increasing sales is the #1 reason to have an app on your phone that lets you walk around ANY vehicle that your prospects are interested in, and make a customized video that you send to them personally.

#2 SERVICE: "You can see for yourself how worn down the brake pads are."


Walkaround Videos has been tremendously useful in the service department. Taking a video and sharing it with the customer lends credibility to the work you are proposing to be done. This helps you get the work authorized, and empowers the customer with the confidence that they know exactly how you are helping them and why.

#3 MEET THE TEAM: "I'm Cindy and I will be taking care of you throughout this process."


Many Dealerships and Sales Reps use the Authntk platform as a way to help customers stay connected with the people they've met – or will meet – while shopping for their next vehicle. These personalized, friendly messages can be quickly and easily sent directly to the customer or posted on the Dealership’s web site.

#4 TESTIMONIALS: “I love my new vehicle and will tell everyone what I great experience I had!”


#5 FOLLOW UP: “Just wanted to let you know you are eligible for a trade-in, and can get in a new vehicle today”


There are many reasons to follow up with a customer. Whether they recently made a purchase, left without a quote or are celebrating the anniversary of having purchased their vehicle, receiving a personalized video from the Sales Manager or Service Manager lets them know you care.

These are just a few of the many ways to use Walkaround Videos to create a distinct, lasting impression with customers. Visit to learn more about harnessing the power of customized videos to grow your business.